Instant Websites Terms of Service
Last Updated: September 3, 2022
These Terms of Service (“Terms”) govern your use of the subscription-based web development services provided by Instant Websites, a service offered by Techxual ("we", "us", or "our"). By subscribing to our services, you agree to be bound by these Terms.
1. Services Provided
We offer a comprehensive web development subscription plan that includes the following services:
- Web Design & Development
- 24/7 Customer Support
- Hosting Fees Included
- Content Changes Anytime
- Monthly Feature Requests
- Consulting and Strategy Services Throughout the Year
2. Subscription Term and Payment
Subscription Plan: You are subscribing to a monthly web development service plan for a minimum period of 12 months.
Subscription Fee: The subscription fee starts at £150 per month, but may vary depending on the specific requirements and complexity of the project. Payments will be automatically billed to your provided payment method each month on the same day of your original subscription date.
Delivery: At the end of the 12-month subscription period, you will receive the completed website. You will also have the option to continue the subscription for ongoing services and support or cancel the subscription after the delivery of the website.
3. Hosting and Maintenance
Hosting: Hosting fees are included in your monthly subscription. We manage the hosting of your website as long as you remain subscribed to the service. If you decide to discontinue the subscription after the 12-month period, you may choose to host the website independently, at your own cost.
Maintenance: Throughout the subscription period, we will maintain and update your website, ensuring its security, speed, and functionality.
4. Feature Requests and Content Changes
Feature Requests: You are entitled to submit feature requests every month during your subscription. Feature requests are subject to feasibility, and we reserve the right to schedule the implementation of requests based on development timelines.
Content Changes: You may request content changes at any time, including text, images, and other website content. We will make reasonable efforts to implement changes as promptly as possible.
5. Consulting and Strategy
Throughout the subscription period, we provide consulting and strategy services to help improve your website's performance, user experience, and design. This includes suggestions for improvements, marketing strategy advice, and technical recommendations.
6. Support
We provide 24/7 customer service via +447552178082 or hey@techxual.co.uk. Our support team is available to assist with any issues related to the website, including technical support, troubleshooting, and answering any questions you may have about your subscription.
7. Termination and Refund Policy
Cancellation: You cannot cancel the subscription within the 12-month period. If you do not wish to continue the subscription after 12 months, you may cancel it at any time thereafter with one month's notice.
Refunds: All payments are final. We do not offer refunds for payments made under the 12-month subscription plan, except where required under UK consumer law. If we fail to deliver the agreed services within the specified period, you may be entitled to a partial refund, in line with the Consumer Rights Act 2015.
Early Termination by Us: We reserve the right to terminate your subscription and access to our services if you violate these Terms, engage in unlawful activity, or fail to make timely payments. We will provide reasonable notice and explanation of any termination.
8. Client Responsibilities
Content and Materials: You are responsible for providing all necessary content, materials, and information required for the development and maintenance of the website. This includes images, text, logos, and other assets.
Timely Communication: You agree to respond promptly to our requests for information and feedback to avoid delays in the development process.
9. Intellectual Property
Ownership: Upon completion of the 12-month subscription and full payment, ownership of the final website design and development will be transferred to you. Techxual retains ownership of any tools, frameworks, or proprietary technologies used in building your website.
Licensing: You are granted a non-exclusive, non-transferable license to use the website for your business purposes upon delivery.
10. Data Protection and Privacy
Data Protection: We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will only process your personal data in accordance with these laws. You can view our full privacy policy here for more details on how we handle your data.
Client’s Data: You must ensure that all data you provide to us is lawful and complies with relevant data protection laws. You confirm that you have all necessary consents or authorisations required for us to process any personal data you provide as part of the website development or ongoing services.
11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, except where such liability cannot be excluded under UK law (such as in cases of fraud or death/personal injury caused by negligence). Our total liability under these Terms is limited to the amount paid by you for the subscription plan.
12. Modifications to the Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and we will notify you of significant changes via email or other communication methods. Your continued use of our services after any modifications indicates your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
For any questions or concerns about these Terms or our services, please contact us at: hey@techxual.co.uk.