Techxual, the provider of Instant Websites, is committed to protecting the privacy and security of your personal data. This privacy policy provides essential information about how we collect, use, and manage personal information in line with data protection laws. It also explains your rights regarding your personal data and how to contact us or supervisory authorities if you have any concerns.
Cookies
Our website uses cookies to distinguish you from other users. This helps us enhance your browsing experience on our website and allows us to make improvements.
We use cookies to personalize content, deliver ads, provide social media features, and analyze traffic. We may share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information you’ve provided to them or that they’ve collected from your use of their services. By continuing to use our website, you consent to our cookies.
Please review our cookie policy for further details.
Techxual Ltd, as the parent brand behind Instant Websites, serves as the ‘data controller,’ meaning we determine how we hold and use your personal information. When we say ‘we,’ ‘us,’ or ‘our’ in this policy, we are referring to Techxual Ltd. We are registered with the Information Commissioner’s Office as follows:
Techxual Ltd, 2 C Chelsea Manor Street, Chelsea SW3 5PS
Personal Data We Collect About You
We may collect, use, store, and transfer various types of personal data, categorized as follows:
- Identity Data includes first name, last name, and title.
- Contact Data includes billing address, delivery address, email, and phone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details of payments and services purchased from us.
- Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and other technology on devices used to access our website.
- Usage Data includes information on how you use our website and services.
- Marketing and Communications Data includes preferences for receiving marketing and communication preferences.
We also collect Aggregated Data, such as statistical or demographic data, for various purposes. While Aggregated Data could be derived from personal data, it does not reveal identity directly or indirectly. If we combine or connect Aggregated Data with personal data in a way that can identify you, we treat this combined data as personal data per this privacy policy.
We do not collect any Special Categories of Personal Data (such as details about race, ethnicity, religious beliefs, sexual orientation, etc.) nor information about criminal convictions and offenses.
If You Fail to Provide Personal Data
Where law or contract terms require personal data and it is not provided when requested, we may be unable to fulfill the service contract. In such cases, we may need to cancel a service but will inform you at the time.
How Your Personal Data Is Collected
We primarily collect data directly from you, such as via contact forms or emails. We may also receive data from third-party sources like:
- Search providers like Google and Bing
- Providers of technical, payment, and delivery services
- Data brokers or aggregators
- Publicly available sources
- Networking and social events
- Analytics providers like Google Analytics
- Cookies, server logs, and similar technologies
- Security systems, including CCTV
Legal Grounds for Using Your Personal Data
We will only process personal information with a lawful basis, such as:
- Contract necessity: Processing data to perform our contract for services with you
- Legitimate interest: Processing for marketing purposes while allowing an opt-out
- Consent: Generally used for third-party marketing communications (you can withdraw consent at any time)
How We Use Your Personal Information
We may use your data for purposes including:
- Creating client records for service provision
- Responding to queries about personal information
- Managing third-party supplier relationships
- Sending marketing information
- Conducting financial reporting and audits
- Processing and delivering orders
- Notifying about policy or terms changes
- Responding to regulatory investigations
- Administering and protecting our business and website
- Improving our website and customer experiences through data analytics
- Conducting audits and quality checks
Who We Share Your Personal Data With
To provide our services, we may share data with:
- Service providers for IT, system administration, website hosting, and email marketing
- Professional advisers (e.g., lawyers, bankers, auditors)
- Government authorities for regulatory reporting
- Third parties in potential business transactions (e.g., mergers, acquisitions)
International Transfers
If transferring data outside the UK, we ensure data protection with safeguards like transferring to countries with adequate protection levels or using specific contractual clauses.
Keeping and Storing Personal Data
Data security is a priority. Personal data is stored securely within our CRM, email, and cloud storage systems, with encryption and password protection. We retain data as per our Data Retention Policy, available upon request.
Marketing
We strive to offer choices regarding marketing and advertising.
Your Rights
Under GDPR, you have rights including access, correction, deletion, and restriction of your data. Please contact us to exercise these rights or for further information.
How to Contact Us
For privacy-related questions, please email us at hey@techxual.co.uk.
How to Complain
If unresolved issues arise, you may contact the UK Information Commissioner’s Office at https://ico.org.uk/concerns.
This policy was updated in December 2021.